SALON ETIQUETTE

At Portfolio, we are committed to creating a personalized experience and exceptionally beautiful hair, and as such, we request that all clients consider the below points in our Salon Etiquette guide. Following these helpful tips will enable the Portfolio team to provide an optimum service for each and every client.

CONFIRMING YOUR APPOINTMENT

All clients are sent an SMS in the lead up to their appointment. In receipt of this we ask that you confirm or cancel your appointment by replying either Y, Yes, N, or No. Alternatively you’re welcome to phone or come by the salon to confirm.

APPOINTMENT TIME

At Portfolio, we prefer that all clients arrive on time for their appointment. If you are running more than 15 minutes late, your appointed Portfolio Hair stylist may deem it necessary to reschedule your appointment as this will impact the time available for subsequent appointments. This may also incur a 50% cancellation fee.

If you are pressed for time, you are encouraged to notify your appointed Portfolio Hair stylist who will do their best to accommodate your circumstance.

CANCELLING YOUR APPOINTMENT

We ask that cancellations are made at least 24 hours in advance of your appointment, and are accepted by phone, SMS or by walking into the salon prior to your appointment.

If you have confirmed your appointment (by any of the options above) and then do not arrive at the appointed time, Portfolio may deem it necessary to charge a 50% cancellation fee.

RESPONSIBILITY OF CHILDREN AND PERSONAL ITEMS

For the safety and comfort of all clients, we ask that children are accompanied by an adult at all times, and for safety reasons, do not play on the salon furniture or stairs.

Please also note that personal items are the responsibility of the client at all times.

PAYMENT METHODS

Payment for all services can be made by cash, EFTPOS, Visa, MasterCard and AMEX.

QUOTES ONLINE OR OVER THE PHONE

Whilst we endeavour to provide accurate quotes for all services over the phone and online, prices may vary following a personal in-depth consultation in the salon. Please request a quote from your stylist during the face-to-face consultation process if required.