We understand that life can be unpredictable at times… So we’ve put together the below cancelation policy to keep everything fair for not only yourself, but also our team and our other guests.
A Non-Refundable Deposit
When you book an appointment with us, you will be asked to provide your credit card details for a deposit. When you arrive at your appointment as scheduled, this deposit will simply be deducted from your invoice at the end of your service.
Please Provide More Than 24 Hours Notice to Cancel
In the event that you are unable to make your booking, we kindly ask that you provide us with more than 24 hours’ notice so that we can contact our waitlist and give your appointment one of our other guests. Your Non-Refundable Deposit will be used as a credit towards your next appointment.
No-Show or Less Than 24 Hours Notice
Should you fail to contact us to cancel or reschedule your appointment within this notice period, your Non-Refundable Deposit will be forfeited. Please note, deposit amount will vary depending on service.
Please Avoid Running Late (We are a Time-Based Business)
If you are running late, please call us on 02 9997 1343 (Mona Vale) or 02 9901 3331 (Crows Nest). Please note that we are a time-based business and any delays in our service will effect all following appointments for the whole day, which can greatly inconvenience all our guests. This means, if you are running extremely late to your appointment, it may result in our team being unable to perform all treatments of your service.
